Vendor cancellations on DayOf are only permitted for verified emergencies. This policy exists to protect clients and maintain the integrity of the marketplace.
What qualifies as a verified emergency
Medical emergency
Death or critical illness of an immediate family member
Natural disaster
Government-issued travel restriction
Vendors must submit reasonable documentation verifying the emergency within 72 hours. DayOf retains sole discretion to determine whether the cancellation qualifies.
Financial consequences
If you cancel a booking for any reason, including a verified emergency:
The Initial Payment (and the Final Payment, if already paid by the client) plus an amount equal to the Booking Fees associated with each will be charged back from your connected bank account.
A non-refundable $195 cancellation fee will be charged to you and retained by DayOf.
These fees compensate for refunds to clients, platform costs, disruption to the client, and DayOf's integrity and reputation.
Account consequences
Two cancellations within a rolling 12-month period may result in suspension of your vendor account for a period determined by DayOf.
Three cancellations within a rolling 12-month period will result in permanent removal from the platform.