If you need to cancel a booking on DayOf, here is what to expect based on timing:
More than 6 months before the event
The Final Payment will not be charged.
The Initial Payment (50% of the booking total) is non-refundable.
Between 90 days and 6 months before the event
25% of the Final Payment will be charged.
The Initial Payment is non-refundable.
Within 90 days of the event
The entire Final Payment will be charged.
The Initial Payment is non-refundable.
The Initial Payment is non-refundable under all circumstances.
Rescheduling
Rescheduling requests must be initiated through the platform and are treated as a cancellation and rebooking. Vendors are not obligated to honor rescheduling requests, and DayOf does not guarantee vendor availability.