Agreement and acceptance
These Vendor Policies (“Policies”) constitute a legally binding agreement between DayOf Weddings Co., a Delaware corporation (“DayOf,” “we,” “us,” or “our”), and each vendor (“Vendor,” “you,” or “your”) participating on the DayOf platform (“Platform”).
By creating or maintaining a Vendor account, listing or offering services, accepting or attempting to accept a booking, performing services arising from a booking facilitated by DayOf, or receiving payments through the Platform, you expressly acknowledge, agree to, and are legally bound by these Policies.
If you do not agree to these Policies in their entirety, you may not access or use the Platform as a Vendor.
Incorporation by reference
These Vendor Policies are incorporated by reference into the DayOf Terms of Service and form an integral part of the contractual relationship between DayOf and each Vendor. In the event of any conflict between these Policies and the Terms of Service, the Terms of Service shall control unless expressly stated otherwise.
Definition of vendor
For purposes of these Policies, a “Vendor” means any individual, sole proprietor, independent contractor, business entity, or organization that creates or maintains an account on the Platform, lists or offers wedding-related services, accepts or attempts to accept a booking, or performs services arising from a booking facilitated by DayOf, whether directly or through employees, associates, subcontractors, or representatives.
The Vendor is the sole party of record for all bookings accepted through the Platform. Any action or omission by a Vendor's employee, associate, subcontractor, or representative shall be deemed an action or omission of the Vendor.
Creating multiple accounts, operating under alternate identities, or using third parties to circumvent these Policies constitutes a material violation.
Condition of participation
Compliance with these Policies is a condition of participation on the Platform. Failure to comply with any provision constitutes a material breach and may result in enforcement action, including suspension or permanent removal from the Platform, without refund or compensation, as permitted by law.
DayOf reserves the right to enforce these Policies at any time, with or without prior notice. Failure to enforce a provision in a particular instance does not constitute a waiver.
Vendor obligations
By participating on the Platform, each Vendor agrees to:
- Maintain accurate availability, pricing, and profile information
- Honor all accepted bookings except as expressly permitted
- Comply with the DayOf Standard applicable to their vendor category
- Conduct themselves professionally and lawfully at all times
- Maintain all required licenses and insurance
- Accept enforcement actions, penalties, and fees as outlined in these Policies
Business licensure requirement
Each Vendor represents and warrants that they hold, and will maintain for the duration of their participation on the Platform, all business licenses, permits, registrations, and approvals required to legally operate and perform services in their applicable jurisdiction(s).
Vendors are solely responsible for determining which licenses or permits are required based on their location, services offered, and applicable law. DayOf does not verify licensure status.
Failure to maintain required licensure constitutes a material breach and may result in immediate removal.
Insurance requirement
Each Vendor is solely responsible for obtaining and maintaining appropriate business insurance coverage sufficient for the services they provide, including but not limited to general liability insurance.
Insurance must be maintained at all times while the Vendor is listed on the Platform and while performing any services arising from a booking facilitated by DayOf.
Upon request, Vendors must provide proof of insurance. DayOf does not provide insurance of any kind for Vendors.
Availability requirements
Vendors must maintain accurate, real-time availability for the next twelve (12) months. Dates marked available are deemed bookable and may be relied upon by couples.
Repeated declines for available dates, availability conflicts, or failure to maintain accurate availability may result in review, suspension, or removal.
Geographic restrictions
Each Vendor account is limited to one (1) primary geographic region. Vendors must demonstrate residence or operational presence in the selected region.
DayOf may verify eligibility through third-party providers, including Stripe Identity, at its discretion.
Pricing and minimum rates
Vendors must list services at or above the minimum daily pricing established by DayOf for each vendor category and region.
Vendors may price above the minimum but may not list below the minimum under any circumstances.
Booking commitment
Vendors are not required to accept booking requests. However, once a booking is accepted, it constitutes a binding contractual commitment.
Vendor cancellations, penalties, and verified emergencies
Vendor cancellations are permitted only in the event of a verified emergency. Scheduling conflicts, staffing issues, burnout, double bookings, or personal preference do not qualify.
A verified emergency is a sudden, unavoidable event supported by reasonable documentation. Examples include medical emergencies, death or critical illness of an immediate family member, accidents, natural disasters, or government-issued travel restrictions. These examples are illustrative only.
Documentation must be submitted within seventy-two (72) hours of the event. DayOf retains sole discretion to determine qualification.
Cancellation penalties
If a Vendor accepts a booking and subsequently cancels for any reason, including a verified emergency:
- The Vendor's original booking retainer (the at-booking installment of the package's payment plan) will be charged back from the Vendor's connected account
- A non-refundable $195 cancellation fee will be charged to the Vendor and retained by DayOf
These penalties are intended to compensate for platform costs, disruption to the couple, and marketplace integrity.
Enforcement thresholds
- One (1) cancellation may result in warning, review, and penalties
- Two (2) cancellations within a rolling twelve (12) month period may result in suspension
- Three (3) cancellations within a rolling twelve (12) month period will result in permanent removal from the Platform
No-show policy
A no-show is defined as failure to appear at the event or failure to provide a suitable replacement.
One (1) no-show results in immediate removal from the Platform.
Appeals are permitted only in cases of verified medical emergency accompanied by documentation and evidence of good-faith replacement efforts.
Payment structure
All payments must be processed through the Platform using Stripe.
Each Vendor sets the payment plan for each of their packages, consisting of one or more installments. Each installment specifies a percentage of the package total and a due rule (at booking, a set number of days after booking, or a set number of days before the event). The first installment must be due at booking and the installments must sum to one hundred percent (100%). Where a Vendor has not configured a custom plan, the Platform default applies: fifty percent (50%) at booking and fifty percent (50%) two (2) days before the event.
Payment plans are snapshotted onto the booking at the moment a Couple confirms. Subsequent edits a Vendor makes to a package's plan apply only to bookings created after the edit; in-flight bookings retain the schedule that was active when they were booked.
The first installment (the at-booking payment) is collected at booking confirmation and is non-refundable. Each later installment is collected automatically on its due date through the Platform. Couples may also pay early from their bookings page.
If a scheduled installment remains unresolved twenty-four (24) hours prior to the event, the Vendor may withdraw without penalty.
DayOf retains a five percent (5%) commission per completed booking.
Couple cancellations
- More than six (6) months prior: future scheduled installments will not be charged
- Between six (6) months and ninety (90) days: twenty-five percent (25%) of the remaining unpaid balance is charged
- Within ninety (90) days: one hundred percent (100%) of the remaining unpaid balance is charged
The first installment (the at-booking payment) is non-refundable.
Rescheduling
Rescheduling is treated as a cancellation and rebooking and must occur through the Platform. Vendors are not required to honor reschedule requests.
Associate vendors
Where services are performed by associates, the listed company remains the Vendor of record and fully responsible for performance, licensure, insurance, and compliance.
Professional conduct and substance use
Vendors must conduct themselves professionally at all times.
Vendors are strictly prohibited from consuming alcohol during the event, using illegal drugs, or arriving under the influence. Violation constitutes a material breach.
Safe working environment
Vendors are entitled to a safe, lawful, and non-discriminatory working environment.
Vendors may discontinue services if the environment is unsafe or unlawful. DayOf bears no responsibility for event conditions.
Vendor equipment and property
Vendors are solely responsible for their equipment and property. DayOf bears no liability for loss, theft, or damage.
Intellectual property and copyright
All intellectual property created by the Vendor remains the Vendor's exclusive property.
Vendors grant DayOf a limited license solely for Platform operation and promotion.
Non-circumvention
Vendors may not accept payment or bookings outside the Platform for any couple introduced through DayOf.
Violation constitutes a material breach and may result in removal and forfeiture of unpaid amounts.
Mutual indemnification between Vendor and Couple
Vendors agree to indemnify couples for claims arising from Vendor negligence, breach, or unlawful conduct.
Nothing herein creates third-party rights against DayOf.
Indemnification of DayOf
Vendors agree to indemnify, defend, and hold harmless DayOf Weddings Co. and its affiliates from any claims arising from Vendor services, conduct, licensure, insurance, cancellations, or violations of law.
Reviews and feedback
DayOf collects post-event reviews. Repeated negative feedback may result in review or removal.
Appeals
Vendors may appeal enforcement actions within fourteen (14) days. DayOf has no obligation to reinstate any Vendor. Decisions are final.
Enforcement and modification
DayOf may modify and enforce these Policies at its sole discretion. Continued participation constitutes acceptance.
Text messages (SMS)
DayOf may, at your election, send transactional SMS messages relating to your Vendor account, including new inquiry alerts, payment receipts, scheduled walkthrough reminders, and event-day reminders. Text messaging is strictly opt-in and is not a condition of listing on the Platform or accepting bookings.
Message frequency varies based on inquiry and booking volume. Message and data rates may apply. You may opt out at any time by replying STOP to any message or by toggling SMS off in your account settings.
Limitation of liability
DayOf is not liable for Vendor performance, disputes, or service outcomes.
Final binding statement
By participating as a Vendor on the DayOf Platform, you acknowledge that these Vendor Policies are legally binding and enforceable. Failure to comply may result in suspension, penalties, or permanent removal.