Clear, timely communication is a core part of the vendor experience on DayOf.
Response times
Respond to booking-related communications within 5 days.
If you will be unavailable for an extended period, communicate that to your clients in advance.
Content delivery
Deliver any agreed-upon services or content within the timeframe you and the client established.
If you will not be able to meet a content delivery deadline, provide a minimum of 24 hours advance written notice (email is acceptable).
Booking changes
Any changes to a booking, including rescheduling, must be agreed to by both you and the client.
You are not required to honor reschedule requests.
If you agree to reschedule, the rescheduled booking must go through the platform.
Off-platform communication
You may not request client contact information to transact off-platform.
You may not encourage clients to create third-party accounts.
All transactions for clients introduced through DayOf must go through the platform for 24 months after first contact.